Help · 3 steps
Emergency unlock
If you truly need a locked app and can't reach your device, an emergency unlock opens everything right away. You get 3 for life.
Step 1 of 3
Open Emergency unlock
In Pauzie Prime, tap Settings, then Emergency unlock. It shows how many you have left. In the Pauzie Prime app, tap Settings, then Emergency unlock. It shows how many you have left.
Step 2 of 3
Read it, then confirm
Everything unlocks now, even a running schedule. Tap Use 1 of 3, or Keep locked to change your mind.
Step 3 of 3
Keep the rest for emergencies
3 for life. They don't refill, even on a new phone. Device in the next room? Worth the walk.
Unlocked.
Done
Did it work?
If yes, you're all set. If not, pick what you see.
Fix · It says “No connection. Try again.”
Get online, then retry
An emergency unlock needs the internet. Turn on mobile data or Wi-Fi and try again.
Unlock without your device?
Fix · It says “No unlocks left.”
Tap your device instead
You've used all 3. Tap your phone on your device. Lost it? Start the lost device countdown.
Unlock without your device?
Fix · It says the device is on your other account
Tap it, or use Lost device
You're signed in to a different account from the one that paired it. Tap the device, or use Lost device.
Unlock without your device?
This device belongs to your other account — tap it or use Lost device.